We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Earn £30 for sharing your complaints experience with RHP!
Share Earn £30 for sharing your complaints experience with RHP! on FacebookShare Earn £30 for sharing your complaints experience with RHP! on X (formerly Twitter)Share Earn £30 for sharing your complaints experience with RHP! on LinkedinEmail Earn £30 for sharing your complaints experience with RHP! link
Consultation has concluded
If you’ve made a formal complaint to us in the last 4 months we'd love to hear more from you about your experience. We're holding a focus group shaped by fellow tenants and being run by Ellie Darling from Tpas, the tenant engagement experts (www.tpas.org.uk). Ellie is independent of Richmond Housing Partnership and has 18 years of experience in tenant scrutiny and resident engagement. Details are:
When: next Monday 27th July Time: 4pm - 6pm Where: online, via Zoom
Every customer that takes part will receive a £30 Amazon voucher as a thank you for your timeContinue reading
If you’ve made a formal complaint to us in the last 4 months we'd love to hear more from you about your experience. We're holding a focus group shaped by fellow tenants and being run by Ellie Darling from Tpas, the tenant engagement experts (www.tpas.org.uk). Ellie is independent of Richmond Housing Partnership and has 18 years of experience in tenant scrutiny and resident engagement. Details are:
When: next Monday 27th July Time: 4pm - 6pm Where: online, via Zoom
Every customer that takes part will receive a £30 Amazon voucher as a thank you for your time and contribution. This will be sent to you via email next week.
We're offering 15 spaces on a first come first served basis so please sign up by 10pm this Thursday 23 July via the link below if you'd like to be part of it!
The session will focus on how well we handle your formal complaints, including how we communicate with you throughout the process and how effectively we resolve the issues you raise. We know we could be doing things better and your feedback will help us to do that so that tenants have a better experience in the future.
Your feedback will form a series of recommendations that will go to our Customer Experience Committee, Board and Executive Team and we'll begin making improvements to our complaints service based on what you tell us. We'll also include Nathan, our Complaints Manager in the focus group so that he can answer your questions about how we manage complaints in real time.
Out of respect for everyone who gives up their time, we won't be discussing individual cases. Instead, we'll be focussing on the quality of our complaint responses and your overall experience of making a formal complaint. If you do have outstanding issues with your own case however, you can let us know on the form below and we'll pass it to the people who are best placed to fix your issue.
To save your place, simply let us know by completing the form below by 10pm on Thursday 23 July. We’ll confirm your place by the end of this week by sending you a link to the zoom call. Places are limited, so if you don’t hear from us, it means you missed out this time. But if you’d like to be involved in similar sessions in the future, then please indicate this on the form below.
We're holding a focus group shaped by fellow tenants and being run by Ellie Darling from Tpas, the tenant engagement experts (www.tpas.org.uk). Ellie is independent of RHP and has 18 years of experience in tenant scrutiny and resident engagement. Details are:
When: next Monday 27th July Time: 4pm - 6pm Where: online, via Zoom
Every customer who takes part will receive a £30 Amazon voucher as a thank you for your time and contribution.
We're offering 15 spaces on a first come first served basis so please sign up below by 10pm on Thursday 23 July if you'd like to be part of it!
Out of respect for everyone who gives up their time, we won't be discussing individual cases. Instead, we'll focus on the quality of our complaint responses and your overall experience of making a formal complaint. If you'd like us to contact you separately about your own complaint, please let us know on the form below.
Places are limited, so if you don’t hear back from us on the afternoon of Friday 24 July, it means you missed out this time. But if you’d like to be involved in similar sessions in the future, then please indicate this on the form below.
We look forward to seeing you there!
Consultation has concluded
Share Earn £30 for sharing your complaints experience with RHP! on FacebookShare Earn £30 for sharing your complaints experience with RHP! on X (formerly Twitter)Share Earn £30 for sharing your complaints experience with RHP! on LinkedinEmail Earn £30 for sharing your complaints experience with RHP! link
