Help shape the future of our repairs service
These sessions have now taken place. But we still want to hear your views on this topic - please visit Future of Repairs Survey to complete our survey.
Extra date added: Friday 11 Sept 2026, 10am at our offices. Sign up below.
Join a focus group
We'd like as many customers as possible to help shape the future of our repairs service, as well as how we manage empty homes, by joining one of our focus groups. Out of respect for everyone who gives up their time, we won't be discussing individual cases at these sessions.
As a thank you for coming along, you’ll receive a £30 Amazon voucher for attending an in-person session, and a £20 voucher for joining online.
We’re running two sessions, and are offering 15 spaces at each on a first come, first served basis:
Monday 24 August| 4pm – 6pm | in person at RHP office, 8 Waldegrave Road, Teddington, TW11 8GT.
Wednesday 26 August | 4pm - 6pm | online via MicrosoftTeamsEXTRA SESSION: Friday 11 September | 10am – 12pm | in person at RHP office, 8 Waldegrave Road, Teddington, TW11 8GT
To sign up for a session, please complete the form below. We’ll email you by Friday 21 August (Tuesday 8 September for extra session) to confirm your place. Places are limited, so if you don’t hear from us, it means you missed out this time. But you can indicate on the form if you'd like to be involved in similar sessions in the future.
The background
We're now ten months into delivering our in-house repairs service, which was introduced to give us greater control over repairs, and to help us better meet the needs of you and your home.
We're encouraged by the progress we've made so far. Customer satisfaction is improving, and we're completing repairs quicker.
Nearly a year on, we're focused on making sure those improvements last for the long term. That's why we're reviewing our repairs service to make sure it works well and remains affordable in the future, so we can continue investing in your homes, keeping them safe and well maintained for years to come.
At the same time, we’ll be reviewing what work we do on a home before someone moves in, to make sure we strike the right balance between what we provide for new and existing customers.
In whatever way the service evolves, your safety will always come first. That includes continuing to tackle damp and mould, maintaining electrical, fire and gas safety, and supporting customers with individual needs.
** If you can't make any of these focus groups, we still want to hear your views - please visit Future of Repairs Survey to share your views **