We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Share Help shape the future of our repairs service on FacebookShare Help shape the future of our repairs service on X (formerly Twitter)Share Help shape the future of our repairs service on LinkedinEmail Help shape the future of our repairs service link
Join a focus group
We'd like as many customers as possible to help shape the future of our repairs service, as well as how we manage empty homes, by joining one of our focus groups. Out of respect for everyone who gives up their time, we won't be discussing individual cases at these sessions. As a thank you for coming along, you’ll receive a £30 Amazon voucher for attending an in-person session, and a £20 voucher for joining online.
We’rerunning two sessions, and are offering 15 spaces at each on a first come, first served basis:
Monday 24 August | 4pm – 6pm | in person at RHP office, 8 Waldegrave Road, Teddington, TW11 8GT.
Wednesday 26 August | 4pm - 6pm | online via Microsoft Teams
To sign up for either of these sessions, please complete the form below. We’ll email you by Friday 21 August to confirm your place. Places are limited, so if you don’t hear from us, it means you missed out this time. But if you’d like to be involved in similar sessions in the future, you can indicate this on the sign up form at the bottom of this page.
The background
We're now ten months into delivering our in-house repairs service, which was introduced to give us greater control over repairs, and to help us better meet the needs of you and your home.
We're encouraged by the progress we've made so far. Customer satisfaction is improving, and we're completing repairs quicker.
Nearly a year on, we're focused on making sure those improvements last for the long term. That's why we're reviewing our repairs service to make sure it works well and remains affordable in the future, so we can continue investing in your homes, keeping them safe and well maintained for years to come.
At the same time, we’ll be reviewing what work we do on a home before someone moves in, to make sure we strike the right balance between what we provide for new and existing customers.
In whatever way the service evolves, your safety will always come first. That includes continuing to tackle damp and mould, maintaining electrical, fire and gas safety, and supporting customers with individual needs.
Join a focus group
We'd like as many customers as possible to help shape the future of our repairs service, as well as how we manage empty homes, by joining one of our focus groups. Out of respect for everyone who gives up their time, we won't be discussing individual cases at these sessions. As a thank you for coming along, you’ll receive a £30 Amazon voucher for attending an in-person session, and a £20 voucher for joining online.
We’rerunning two sessions, and are offering 15 spaces at each on a first come, first served basis:
Monday 24 August | 4pm – 6pm | in person at RHP office, 8 Waldegrave Road, Teddington, TW11 8GT.
Wednesday 26 August | 4pm - 6pm | online via Microsoft Teams
To sign up for either of these sessions, please complete the form below. We’ll email you by Friday 21 August to confirm your place. Places are limited, so if you don’t hear from us, it means you missed out this time. But if you’d like to be involved in similar sessions in the future, you can indicate this on the sign up form at the bottom of this page.
The background
We're now ten months into delivering our in-house repairs service, which was introduced to give us greater control over repairs, and to help us better meet the needs of you and your home.
We're encouraged by the progress we've made so far. Customer satisfaction is improving, and we're completing repairs quicker.
Nearly a year on, we're focused on making sure those improvements last for the long term. That's why we're reviewing our repairs service to make sure it works well and remains affordable in the future, so we can continue investing in your homes, keeping them safe and well maintained for years to come.
At the same time, we’ll be reviewing what work we do on a home before someone moves in, to make sure we strike the right balance between what we provide for new and existing customers.
In whatever way the service evolves, your safety will always come first. That includes continuing to tackle damp and mould, maintaining electrical, fire and gas safety, and supporting customers with individual needs.
Share Repairs Focus Group Sign Up on FacebookShare Repairs Focus Group Sign Up on X (formerly Twitter)Share Repairs Focus Group Sign Up on LinkedinEmail Repairs Focus Group Sign Up link
